System error

error:  malformed UTF-8 character in JSON string, at character offset 477 (before "\x{e9}er"},{"Effecti...") at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186.
context: 
... 
287:  local @CARP_NOT = $cgc ? $cgc->() : caller();
288:  shortmess_heavy(@_);
289:  }
290: 
291:  sub croak { die shortmess @_ }
292:  sub confess { die longmess @_ }
293:  sub carp { warn shortmess @_ }
294:  sub cluck { warn longmess @_ }
295: 
... 
code stack:  /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/Carp.pm:291
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1363
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:921
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:836
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1108
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:833
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1016
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:834
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1108
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:833
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:802
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:153
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm:186
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm:118
/opt/kb/html/Stuff/NG/Corel/Handlers/Articles:97
/opt/kb/html/Stuff/NG/Corel/Body:1
/opt/kb/html/Stuff/PublicPage:5
/opt/kb/html/articles/index.html:31
/opt/kb/html/autohandler:143
raw error






























malformed UTF-8 character in JSON string, at character offset 477 (before "\x{e9}er"},{"Effecti...") at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186.


Trace begun at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Exceptions.pm line 125
HTML::Mason::Exceptions::rethrow_exception('malformed UTF-8 character in JSON string, at character offset 477 (before "\x{e9}er"},{"Effecti...") at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186.^J') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/Carp.pm line 291
Carp::croak('malformed UTF-8 character in JSON string, at character offset 477 (before "\x{e9}er"},{"Effecti...")') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1363
JSON::PP::decode_error('malformed UTF-8 character in JSON string') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 921
JSON::PP::string at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 836
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1108
JSON::PP::object at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 833
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1016
JSON::PP::array at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 834
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1108
JSON::PP::object at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 833
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 802
JSON::PP::PP_decode_json('JSON=HASH(0x562538cb5af8)', '{"error":null,"id":"24313b96c2e47f65b590a8b88bc0ede3","result":[{"EffectiveId":"125862","Summary":"Zip files with their folder information"},{"EffectiveId":"125865","Summary":"Quick examples of how to zip files with WinZip"},{"EffectiveId":"125870","Summary":"Compress the contents of a folder and later restore it"},{"EffectiveId":"125884","Summary":"Split Zip files and how to create them"},{"EffectiveId":"125884","Summary":"Fractionnement des fichiers Zip et comment les crM-ier"},{"EffectiveId":"125888","Summary":"How to manage the folder information WinZip stores in a Zip file?"},{"EffectiveId":"125915","Summary":"Zipping files: WinZip Classic view (ribbon)"},{"EffectiveId":"125921","Summary":"Explore WinZip interface"},{"EffectiveId":"125922","Summary":"Overview of WinZip Tabs"}]}^J^J^J', 0) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 153
JSON::PP::decode('JSON=HASH(0x562538cb5af8)', '{"error":null,"id":"24313b96c2e47f65b590a8b88bc0ede3","result":[{"EffectiveId":"125862","Summary":"Zip files with their folder information"},{"EffectiveId":"125865","Summary":"Quick examples of how to zip files with WinZip"},{"EffectiveId":"125870","Summary":"Compress the contents of a folder and later restore it"},{"EffectiveId":"125884","Summary":"Split Zip files and how to create them"},{"EffectiveId":"125884","Summary":"Fractionnement des fichiers Zip et comment les crM-ier"},{"EffectiveId":"125888","Summary":"How to manage the folder information WinZip stores in a Zip file?"},{"EffectiveId":"125915","Summary":"Zipping files: WinZip Classic view (ribbon)"},{"EffectiveId":"125921","Summary":"Explore WinZip interface"},{"EffectiveId":"125922","Summary":"Overview of WinZip Tabs"}]}^J^J^J') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186
JSON::RPC::ReturnObject::new('JSON::RPC::ReturnObject', 'HTTP::Response=HASH(0x56253926ec78)', 'JSON=HASH(0x562538cb5af8)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 118
JSON::RPC::Client::call('JSON::RPC::Client=HASH(0x5625386077e8)', 'https://support.parallels.com/NoAuth/Api/KCS/Article', 'HASH(0x56253900d2c8)') called at /opt/kb/html/Stuff/NG/Corel/Handlers/Articles line 97
HTML::Mason::Commands::__ANON__('skip_header', 1, 'language', 'en', 'skip_footer', 1, 'change_lang', 'en', 'es_language', 'en', 'id', 125923, 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x562537e8e2c0)', 'skip_header', 1, 'language', 'en', 'skip_footer', 1, 'change_lang', 'en', 'es_language', 'en', 'id', 125923, 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, 'skip_header', 1, 'language', 'en', 'skip_footer', 1, 'change_lang', 'en', 'es_language', 'en', 'id', 125923, 'PageId', 'Articles') called at /opt/kb/html/Stuff/NG/Corel/Body line 1
HTML::Mason::Commands::__ANON__('skip_header', 1, 'skip_footer', 1, 'language', 'en', 'change_lang', 'en', 'id', 125923, 'es_language', 'en', 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x562538616720)', 'skip_header', 1, 'skip_footer', 1, 'language', 'en', 'change_lang', 'en', 'id', 125923, 'es_language', 'en', 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, 'skip_header', 1, 'skip_footer', 1, 'language', 'en', 'change_lang', 'en', 'id', 125923, 'es_language', 'en', 'PageId', 'Articles') called at /opt/kb/html/Stuff/PublicPage line 5
HTML::Mason::Commands::__ANON__('language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x562537f258f0)', 'language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef, 'language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1355
HTML::Mason::Request::scomp('HTML::Mason::Request::CGI=HASH(0x5625392b2e38)', '/Stuff/PublicPage', 'language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/kb/html/articles/index.html line 31
HTML::Mason::Commands::__ANON__('change_lang', 'en', 'id', 125923, 'language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x562537e8bbb8)', 'change_lang', 'en', 'id', 125923, 'language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef, 'change_lang', 'en', 'id', 125923, 'language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 955
HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0x5625392b2e38)', 'language', 'en', 'change_lang', 'en', 'es_language', 'en', 'id', 125923) called at /opt/kb/html/autohandler line 143
HTML::Mason::Commands::__ANON__('change_lang', 'en', 'id', 125923) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x562537e0bb18)', 'change_lang', 'en', 'id', 125923) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1297
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef, 'change_lang', 'en', 'id', 125923) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 481
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 481
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 433
HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x5625392b2e38)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 179
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 179
HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0x5625392b2e38)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef, 'change_lang', 'en', 'id', 125923) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 110
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 110
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x562537dd6758)', 'HASH(0x56253933d7b0)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 62
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x562537dd6758)', 'CGI::Fast=HASH(0x56253867bf50)') called at /opt/kb/bin/handler.pl line 111
KB::ProcessMasonRequest('HTML::Mason::CGIHandler=HASH(0x562537dd6758)', 'CGI::Fast=HASH(0x56253867bf50)') called at /opt/kb/bin/kb.pl line 153
eval {...} at /opt/kb/bin/kb.pl line 153