Easy Media Creator 10 rolls back during installation

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Download and install Microsoft Windows Installer Clean Up Utility to remove Roxio and Sonic software.

Click here to go to the download page.
Scroll down to and click on Download the Windows Installer Cleanup Utility package now.
Click on Save and choose to save it on your Desktop.
On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install.
Click on Start --> All programs --> Windows Install Clean up.
Select any entry started with Roxio/Sonic and DirectXInstallService.
Click on Remove.
Reinstall the software.

If problem persists, proceed to the next step.

Temporarily disable any anti-virus/internet security/firewall software on your computer and try running the installation again.

If problem persists, proceed to the next step.

Create a new user account with Administrator rights and reinstall from the new user account.

Windows XP

Go to Start --> Control Panel --> User Accounts. Create a new user account named Roxio as Computer Administrator.
Restart the computer and log into the Roxio account.
Reinstall Roxio Easy Media Creator in the Roxio account.

Windows 7 and Vista

Go to Start --> Control Panel --> Add or remove user accounts. Create a new user account named Roxio as Computer Administrator.
Restart the computer and log into the Roxio account.
Reinstall Roxio Easy Media Creator in the Roxio account.

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