Studio Launch error - No or invalid product ID

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We are seeing a limited number of cases and there are several solutions.

Try the following.

A: The first thing to look for is if you have Kaspersky AntiVirus. If you have this software installed please disable it.

We are looking into the potential problems with this AntiVirus product. We will update this FAQ with further info as we come up with it.

B: If you do not have the Kaspersky AntiVirus on the system follow the steps below.

If both of these procedures fail please contact support, we will need some specific information to further troubleshoot this problem.

 

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