Server Error in REDIRECTSERVER Application

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Issue: After launching Roxio products (ex. Creator 2012, Game Capture, VHS to DVD etc), you may see an error message "Server Error in '/REDIRECTSERVER' Application" in the main window.

Cause: This may be caused by a temporary server issue at the time the application requested content to be displayed. This does not affect any functions in Roxio Products.

Resolution: Please try again at a later time.

Sometimes you need to clear the cache for your default browser to resolve the issue.

Here are the steps:
I am using Internet Explorer
  1. Open Internet Explorer and click on the "Tools" menu
  2. Click on "Delete browsing history"
  3. Make sure "Preserve Favorites website data" is check marked
  4. Make sure "Temporary Internet files" is check marked
  5. Click on the "Delete" button, located at the bottom of the window

I am using Firefox

  1. Open Firefox and click on "Firefox" button, located at the top left of the window
  2. Click on "Options" and then click on "Advanced"
  3. Click on the "Network" tab
  4. In the section called Cached Web Content, click on "Clear Now"
  5. Click on "OK" at the bottom of the window

I am using Google Chrome

  1. Open Google Chrome and click on wrench icon, located on the top right side of the window
  2. Click on the "History" link on the top left side of the window
  3. Click on "Clear All Browsing Data"

After the steps above, exit Roxio software then launch it again.


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