WordPerfect freezes or generates errors while opening

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When I open WordPerfect® it generates error messages or hangs. What do I do to fix this problem? This document will cover basic troubleshooting techniques on resolving the most common problems within WordPerfect. The scope of this document is strictly limited to configuration or installation problems with local workstations, and does not encompass network based installs.

Several factors are known to cause WordPerfect to crash or hang while opening. If the product produces error messages while opening, the issue could be attributed to a damaged default template, or even a printer driver. To troubleshoot this problem, try following the article sections below, trying WordPerfect after each section.


Delete the default template in WordPerfect

NOTE: Deleting the default template will restore any customization of WordPerfect to the factory defaults. If you do not want to lose this information permanently, rename this file rather than deleting it.


Download the latest Service Pack

Ensure that you have the latest Service Pack available for your version of WordPerfect. Refer to the following articles to get the download locations for the latest WordPerfect Service Packs.

WordPerfect 12: Article

WordPerfect 11: Article

WordPerfect 10: Article

WordPerfect 9: Article


Restoring WordPerfect to its factory defaults

NOTE: Ensure that you have the installation CD for WordPerfect before proceeding. Refer to Article for information on restoring WordPerfect to its factory defaults.


Login using a new User Profile

NOTE: These instructions are only effective for Windows 2000 & Windows XP users. If you have Windows 98 or Windows ME, skip this step.


Disable the Startup items using MSCONFIG

NOTE: This step is for Windows 98, Windows ME and Windows XP users only. Windows 2000 users, please refer to the following step: Disable the Startup items through the System Registry.


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