Toast: Toast installation fails with Error Message "We encountered a problem"

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If your Toast software installation keeps failing, leaving you with nothing more than a cryptic error message that states “We encountered a problem” to prod you along on your troubleshooting endeavor, this article might help.

First, you need to ensure that the points below have been properly observed:

  1. You are logged on to an Administrator account;
  2. Your antivirus software (if any) and firewall have been temporarily disabled;
  3. You are installing Toast on your Mac locally, not remotely;
  4. You have a stable Internet connection if your Toast purchase is ESD, i.e., a download;
  5. Your installer disc is not damaged if your purchase is physical, i.e., boxed;
  6. Your Mac computer meets the Toast’s minimum system requirements.

If all boxes in the above list have been checked off, and your Toast installation still fails with the same error message, proceed to the next section.

Disabling SIP

The System Integrity Protection (SIP) is one of the many security features implemented in the macOS operating system. SIP is designed to protect your Mac from malicious software or hacking. However, there are times when this security feature needs to be turned off to get an important procedure through, such as circumventing an installation that keeps failing.

It would be a good idea to first check if SIP is enabled or disabled. Follow these steps:

  1. Open the Terminal app (Applications > Utilities).
  2. Enter the following command and press enter: csrutil status
  3. In Terminal, you can see the current status.

If it says SIP is “enabled”, then proceed to the next section.

How to disable System Integrity Protection in macOS

You won’t be able to disable SIP directly, as you need to boot your Mac in Recovery Mode to make this possible. Perform the steps below.

  1. Turn off your Mac by going to the Apple menu and select Shut Down, then wait about 10 seconds.
  2. Turn on your Mac and immediately press and hold the Command (⌘)-R keys. Release the key when you see the Apple logo. Your Mac will reboot into Recovery Mode.
  3. The macOS Utilities window will appear.
    In some cases, you may be brought to the Recovery mode screen first, where you will have to login before being presented with the macOS Utilities window.
  4. From the top menu bar, click Utilities and select “Terminal”
  5. In Terminal enter the following command and hit enter:  csrutil disable

You will see a confirmation message in Terminal saying “Successfully disabled System Integration Protection. Please restart the machine for the changes to take effect.”

Once you have rebooted, try installing your Toast software again. After the installation completes, do not forget to re-enable SIP to keep your computer protected.

How to re-enable System Integrity Protection in macOS

  1. Reboot your Mac into Recovery Mode (repeat the same steps above)
  2. Open Terminal and this time, enter the following code and then hit enter:  csrutil enable
  3. You will see a message saying “Successfully enabled System Integrity Protection. Please restart the machine for the changes to take effect.”


That’s about it, you are done!


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