Roxio MyDVD: DVD disc burning error message states "BurnerState_EncodingTitle failure."

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Symptoms

Your DVD disc burning process abruptly ends with a cryptic error message stating, "BurnerState_EncodingTitle failure. Reason: an unrecoverable device error has occurred. Code: ", followed by a numeric string.

This also affects saving your MyDVD project as a disc image file, or ISO.

Cause

The "BurnerState_EncodingTitle failure" error message may be caused by any of a number of reasons, including unsupported video formats. But if the error is followed by this specific reason statement ("an unrecoverable device error has occurred"), the device drivers of your display adapter (also referred to as the graphics processing unit or "GPU") is most likely corrupted or has not been installed properly. This is because disc burning relies heavily on the GPU for computational work.

There are two ways you can confirm there is a problem with your GPU:

  1. By looking in DxDiag > Display tab
  2. By looking in Device Manager > Display adpaters

DxDiag

To open DxDiag (which is a contraction of "DirectX Diagnostic Tool"), press the Windows logo key  on your keyboard, and type "dxdiag", then hit Enter.

In the DxDiag window, click on the Display tab. The name of the device will show as "Microsoft Basic Display Driver".

Windows automatically reverts to the Microsoft basic display adapter whenever a problem occurs with the main GPU as a fail-safe measure to avoid disrupting system operation.

Device Manager

To open Device Manager, press the Windows logo key  on your keyboard, and type "device manager", then hit Enter. Or you can right-click on the Windows start button, and select "Device Manager from the menu.

In the Device Manager window, expand the "Display adapters" item to show your GPU device. A symbol of a yellow triangle with an exclamation mark will be on the device's icon. This is an indication that the device drivers are either missing or got corrupted for one reason or another.

Double-clicking on the device to open its Properties window will reveal a "code 31" or "code 39" in the device status box under the General tab.

This error will need to be fixed to allow MyDVD to burn properly again.

Resolution

Obviously, the best approach to deal with this is to update your GPU drivers.

You will need to check the manufacturer's website if they are offering updated device drivers for you to download and install. It is common practice these days for the manufacturer to offer an easy way to update your GPU drivers. That is, by giving you the option to download and install a utility that will automatically detect what kind of GPU model you have and search for the best drivers for it, and download and install that version. Don't worry, they always give clear instructions on how to undertake this entire process.

There are currently only *three major players in the GPU manufacturing scene for the PC platform and you, most likely than not, have one of theirs on your system.

Check your user manual to find out which manufacturer you should be going to, and then click on the below links accordingly.

Once you have updated your GPU drivers, make sure you reboot your system (if not prompted after the update) before trying to burn with MyDVD again. If the problem remains, proceed to the next section.

If you have more than one display adapter

Most modern computer systems (both desktops and laptops) have two display adapters installed. One is an integrated GPU, or IGP (integrated graphics processor), and the other a discrete GPU or graphics card. An IGP is built into the system processor (or CPU), and the discrete GPU is separate from it, hence the term "discrete". To avoid any lengthy discussions on these two, please refer to this KB article from Intel. So other than updating a missing or corrupted GPU device driver, as in the above procedure, you will also have the option to assign the MyDVD application to the working display adapter. 

Follow these steps:

  1. Make sure VideoWave or SlideShow Assistant is not running. If so, exit out of them now.
  2. Press the Windows key Windows logo on your keyboard and then type graphics settings.
  3. When you see the below item appear, hit the Enter (or Return) key on your keyboard.

    graphics settings
     
  4. The Graphics settings window should come up. Under the "Choose an app to set preference" title, make sure "Desktop app" is selected and click Browse.

    graphics performance preference
     
  5. Locate the MyDVD executable by navigating to C:\Program Files\Roxio Creator MyDVD, and then select and add MyDVDApp.exe.
  6. Once added, select the  item and click again on the "Options" button.


     
  7. You will see options for Let Windows decidePower saving, or High performance, with the name of the GPU/IGP indicated below the last two. Choose your working display adapter, and then click Save.

    High performance
     
  8. Exit the Graphics settings window.

Now, launch your MyDVD application and try burning your DVD project again. It should complete successfully

 

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