cannot be opened or retrieved: file cannot be found" when typing in WordPerfect" /> cannot be opened or retrieved: file cannot be found" when typing in WordPerfect" />

Error message: " cannot be opened or retrieved: file cannot be found" when typing in WordPerfect

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Symptoms

When typing (or idle) in WordPerfect, a dialog periodically appears stating that a file cannot be opened or retrieved: the file cannot be found.

Dialog box which reads: cannot be opened or retrieved: file cannot be found"" height="149" src="https://kb.corel.com/Attachments/kcs-186138/ErrorMsg.png" width="383" />

Cause:

This is caused by WordPerfect's timed backup system failing to find an expected file during the backup process.  The recommended resolution is to reset the backup folder to factory default. In the image here, the user has customized it to their documents folder. An alternate resolution is to simply turn off timed backups. Both options are given below.

Resolution:

Option 1) Resetting the location of WordPerfect's backup folder:

  1. These steps involve editing the Windows Registry. As such a backup should be made first: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692 
  2. Determine your WordPerfect version number. 
    1. Open WordPerfect
    2. Click Help, About WordPerfect
    3. Look for Version: with a number beside it. Your version number is the part before the first period. In this example, the version is 21:
      About dialog from WordPerfect, showing version number 21.
    4. Click Close
    5. Save your work and Close WordPerfect
  3. Reset the Backup folder location in the Registry:
    1. Open RegEdit
    2. Press Win+R on your keyboard to open the Run prompt
    3. Type "regedit" in the Run prompts and click OK.
    4. Answer Yes/Ok if prompted. Regedit opens.
    5. In the LEFT column of Regedit, Browse to HKEY_CURRENT_USER\Software\Corel\WordPerfect\21\EN\Location of Files
    6. In the RIGHT column of Regedit, right click on "Backup folder" and choose rename. 
    7. Rename it to "Backup folder-2022-01-01" where 2022-01-01 is the current date.  Press enter when you're done renaming it, this saves the change.
    8. In the Left column, Click on Location of files
    9. Close RegEdit.

Option 2: Disable Timed Backups in WordPerfect

  1. Open WordPerfect
  2. Click Tools > Settings > Files icon
  3. Uncheck Timed document backup every
  4. Click OK
  5. Click Close

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