Agent has failed to install properly" when updating certain Roxio software on Windows 7.

To correct this:

1. Close out of any dialog boxes and error messages and then reboot your computer. In most cases the files will be restored and the problem resolved.
2. If rebooting does not resolve the problem reinstall your software.
3. If you are running a program that that optimizes your computer by automatically clearing hard disk space, adjust the programÕs preferences so that it doesnÕt clean the Downloaded Program Files folder.
4. When running Disk Cleanup, be sure Downloaded Program Files is unchecked before running the tool.

Once you have completed the install, back up the files in the Downloaded Program Files folder to another location on your computer so you can replace them if they should accidentally be deleted again.