Symptoms
You are trying to change some details in your Roxio member account, such as your email address, but are being hampered by the password reminder/security question, which you cannot recall.
Resolution
If you have set a password reminder question/answer when you created your Roxio account, this would be visible in our customer support tool. Please get in touch with our technical support team for assistance.
Was this article helpful?
Tell us how we can improve it.