How to create a WinZip dump to send to Technical Support

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WinZip will respond to a command by creating a report file containing information about your Windows version, WinZip version, the files installed, and most of the WinZip specific registry settings. Sending this with your request for technical support can be helpful.

Please do the following to create a dump file:

  1. On the keyboard, press Windows key (the Windows key)+R
  2. In the Run dialog type:

  • Click OK
  • A WinZipErrorReportLog.txt file will be created on the desktop
  • Please attach your dump file to a Technical Support ticket and include details of the issue you are seeing along with the steps you took before seeing the issue.

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