If you are experiencing issues with the No Preview in Pinnacle Studio 20, please follow the instructions below:
Please download and install 'Microsoft DirectX End-User Runtimes (June 2010)' from link below:
- Run downloaded 'directx_Jun2010_redist.exe' file and extract contents in a folder(e.g. DX) on your desktop.
- Go to the folder and run DXSETUP.exe by right clicking on it then select 'Run as administrator'.
- Press Windows + R keys together to get Run command box.
- In the available field type (or copy and paste) %localappdata% and press enter key.
- Then rename the Pinnacle folder to Pinnacle.old and Pinnacle_Studio_20 folder to Pinnacle_Studio_20.old
- Launch Studio 20 and apply following setting:
- Set 'Hardware Acceleration' type as 'None' from Setup(from within Studio) > Control Panel > Export and Preview.