Runtime error when launching a Creator component

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There are several reasons why a runtime error would occur. Try the following steps to troubleshoot the issue -

  1. If you are on Windows Vista/7, try to launch the component as Administrator by right click on it then choose Run As Administrator.
  2. Create a new user account and launch from new user account. If no error, go back to old account and launch Creator component again.
  3. Temporarily disable your anti-virus software. Restart the installation process and choose the repair option.
  4. Uninstall Roxio Creator. Follow the steps in the article below to prepare your computer before reinstalling.

Preparing your computer for installing Roxio products


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