This article involves editing the Windows registry. When working with the registry, a backup should be completed. This article from Microsoft describes how to backup the registry: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692
In some cases, Wordperfect's default installation may become corrupt or damaged preventing the application from launching, or working properly. This document will restore factory defaults through a two-part process of renaming Wordperfect's registry entries and configuration files.
To restore the product to its factory defaults follow the instructions listed below:
First, make sure that all WordPerfect Office programs are closed. This is very important. If any of them are open, the reset process will not work as expected.
Part 1: Reset the WordPerfect Office registry entries:
- Click Start
- In Search, type Regedit
- In the search results, click Registry Editor.
- If you do not see only four or five items listed on the left:
- Press the left arrow on your keyboard repeatedly until you only see "Computer"
- Double click on Computer to expand it.
- Double click on HKEY_CURRENT_USER
- Double click on Software
- Right click on Corel and choose Export.
- Save the file as "Corel-Backup.reg".
- The "Corel-Backup.reg" file contains a backup of the registry settings which we are about to reset. These can be imported again if needed.
- Right click on Corel and choose "Rename" from the context menu.
- Type "Corel-old" and press Enter to save the change
- NOTE: If there is a Corel-old, you can use Corel-Old-1, etc.
- Press Enter on your keyboard to save the change.
- Repeatedly press the left arrow key until you only have the Computer and the five HKEY items listed.
- Close the Registry Editor
Part 2: Reset the WordPerfect Office configuration files
- Click Start
- In Search, type %AppData% and press Enter. This will open the Application Data folder.
- Right click on Corel and choose Rename from the context menu.
- Type "Corel-old" and press Enter to save the change.
- NOTE: If Corel-old already exists, you can use another name like Corel-Old-1, etc.
- Close the Application Data Folder
NOTE: When you reopen any WordPerfect Office program, it will now be at factory default. You will be prompted to register. Our system will realize it's a duplicate and will not register you twice though.
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