Symptoms:
When starting WordPerfect Office OR Corel Office OR Corel Home Office, an error is received, "Error 38: Files have been modified and damaged"
Cause:
This error normally happens when the license validation service has been stopped or disabled for some reason. Common causes may include 'system optimization' or antivirus/anti-malware programs which may identify this process as unwanted and disable it.
Resolution:
Here's how to re-enable it so that WordPerfect Office and/or Corel Office runs normally:
- Press WinKey + R on your keyboard to open the Windows RUN prompt
- In the Run prompt, type “Services.msc” and click OK
- In the services window, locate the “Corel license validation service v2, powered by Avarto” and double click on it
- Set the Startup type to Automatic. Automatic is marked in RED in the image below:
- Click on Stop..Stop is marked in Blue
- Click on Start. Start is marked in Green
- Click OK. OK is marked in Purple.
- If you have an entry for “Corel license validation service v2 x64, powered by Avarto”, double click on it, then repeat steps 4-7.
- Retry running your application.
If the Corel License Validation Service is not present in the list of services, please repair your WordPerfect Install as follows:
- Click Start, Settings (Gear icon)
- Click Apps, wait for the list of installed applications to populate.
- Click on WordPerfect Office or Corel Office, depending on which application is having the problem.
- Click Uninstall
- in the Popup, click Uninstall again
- Choose Repair on the installer screen and follow the on-screen prompts to repair your installation.
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