Pinnacle Support Policy

Support Policy for Pinnacle Products

Corel provides three levels of support for Pinnacle Products:

• 14 Day Warranty Service for newly purchased products
• Premium Paid Support
• Limited Support

14-Day Warranty Service
If you have purchased or registered your product within the last 14 days, you are eligible for free installation and activation support.

• You may use our on-line Submit Question form and receive a response within 6 business hours.
• If required, a technical expert will schedule a call to further assist you.
• Applies to a single installation or activation issue.
• You have access to our extensive Knowledgebase articles, Discussion groups, and Facebook.

Premium Paid Support
For questions not covered by our 14-day Warranty Service or the 14-day warranty period has elapsed.

• You will receive an exclusive phone number for technical support in your order confirmation e-mail (North America only).
• You may use our on-line Submit Question form and receive a response within 2 business hours.
• Each paid support ticket is limited to a one-time, single use, but you may purchase as many tickets as needed.
• You have access to our extensive Knowledgebase articles, Discussion groups, and Facebook

Warranty and Premium Paid Support does not cover:

• Network installations with Terminal Server, NetWare®, or Linux®
• Custom development, such as macros or Microsoft® Visual Basic for Applications (VBA) customization, etc.
• Support for any 3rd party software integration such as ODMA or OLE
• Installation issues caused by non-Corel software conflicts or hardware issues (computer, printer or other equipment)

Self Help for All Products
For all products:
You have access to our extensive Knowledgebase articles, Discussion groups, and Facebook